You represent and warrant that: (i) you have the legal right
to use any credit card or other payment method in connection
with any purchase; and that (ii) the information you provide
to us is true, accurate and complete.
By providing such information, you grant us the right to
disclose the information to third parties to facilitate the
completion of purchases.
We reserve the right to refuse or cancel your order at any
time for certain reasons, including but not limited to:
availability of products or services, errors in the
description or price of the product or service, errors in
your order or other reasons.
We reserve the right to refuse or cancel your order if fraud
or an unauthorised or illegal transaction is suspected.
We also waive the normal right of refund of 14 days when the
order is placed.
We process most orders automatically once we and/or our
payment processor/partner have screened the order for fraud.
It is also your responsibility to provide us with a contact
email that does not belong to the domain you purchased from
us, or to which your account is linked.
When you create an account with us, you must always provide
us with information that is accurate, complete and
up-to-date. Failure to do so constitutes a breach of the
Terms, which may result in the immediate termination of your
account on our Service.
You are responsible for protecting the password you use to
access the Service and for any activity or action under your
password, whether your password is with our Service or a
third party service. You agree not to disclose your password
to any third party.
You must notify us immediately when you become aware of any
breach of security or unauthorised use of your account.
Website migrations are done as a courtesy, and although they
are usually completed on time, more complex migrations can
take longer.
You acknowledge that a third party license issued by
SweHosting or its affiliates may never be used outside our
network unless our written and signed permission is given to
do so.
You also acknowledge and agree that use of third-party
software requires you to comply with the third-party
program's terms of use and other applicable service
agreements. Misuse of licensed software may result in
account suspension or termination, as well as immediate
termination of the software license. We may report misuse of
licensed software to applicable third parties. permission is
granted to do so.
All services provided by SweHosting or its
subsidiaries/partners shall only be used for lawful
purposes. The applicable law is the law of Sweden.
Any use of the services provided by SweHosting or its
subsidiaries/partners that infringes the copyright or
trademark of other parties is prohibited. This includes, but
is not limited to, distribution of copyrighted material
without permission from the author or owner, sale of
counterfeit goods, or use of material or data that you do
not have the legal right to use.
SweHosting is a hosting provider and shall be used as such.
Using a shared host account as a backup or storage for
images, files or documents is prohibited and may result in
termination of your services.
Storing/streaming large amounts of video or audio from our
Services is not permitted and may result in suspension or
termination of your Services. This is because streaming such
requires a lot of resources, which may negatively affect
other customers.
It is prohibited to store software, source code or other
material that is illegal or may be used to commit illegal
acts. This includes, but is not limited to, software
exploits, source code exploits, hacking tutorials or tools,
Trojans or other viruses or malware, or instructions on how
to create bombs or similar devices.
These breaches (or suspected breaches) are investigated and
may result in the termination of your services. Any evidence
collected may also be reported to the authorities, depending
on the seriousness of the breach - at their discretion.
Game server hosting is allowed on a VPS or dedicated server.
However, it is prohibited on hosting platforms. Using our
backup services to provide public or private FTP access to
content is prohibited. The use of this product is for
storing backups, not sharing files. As such, it should only
be used to store and retrieve backups between authorized
systems.
SweHosting reserves the right to remove any content, without
prior warning or notice, that it deems to be insignificant,
illegal or threatening - or that violates the Terms of Use
in any way, manner or form.
Any material that is considered illegal in Sweden, including
- but not limited to - child pornography, bestiality, hate
speech or scam sites, will be removed with or without notice
and will result in immediate termination of your services.
SweHosting stands for, and fights for, an internet free of
fraud and fraudulent content. We believe that the internet
is a great source of information and entertainment - and
should not be plagued by harmful content. We therefore
strictly prohibit all content that is fraudulent. An example
of such content might be a website that replicates a brand
or known entity of another, and therefore by design deceives
a user into believing that the website is real or is
connected to that entity even though it is not.
SweHosting reserves the right to determine what is and is not considered abuse, and while the following serves as a general guideline for what may be considered abusive, it is entirely up to SweHosting and its staff to make a final determination as to whether or not a matter is. falls within the scope of possible abuse. Abuse may include, but is not limited to:
You agree to provide payment for the services received from
SweHosting, on the due date for those services. Payment
shall be made in full according to the invoice received. You
agree that if you have not submitted a cancellation request
through the Customer Area, your Services will continue to be
billed on a recurring basis.
If you don't pay on time, you'll receive reminder invoices.
After one (1) day, your services will be suspended and stop
working. A late fee of 20% will also apply at this time,
which will be applied on top of your invoice. You understand
that this fee must also be paid in order for your services
to be reactivated. Once three (3) days have passed since
your invoice originally expired, your account will be closed
and all files associated with the account will be deleted.
Should you wish to reopen the account, this will be done at
the current rates. Any old contracts or discounts you have
will be void.
Dedicated servers should always be paid before the due date.
We will extend a maximum of up to five days, at our
discretion, before dismantling the server.
Domain renewal notices are sent five times. 60 days, 30
days, 15 days, 7 days and 1 day before expiry. If you don't
pay the invoice, your domains will expire, which may lead to
them being purchased by someone else.
We use PayPal and Stripe to process payments. When you pay
with PayPal, you have the option to either make a one-time
payment or create a billing agreement. A billing agreement
(also referred to as a reference transaction or reference
payment) means that all of your services, unless cancelled,
will be paid on the due date. If there are funds in the
PayPal account to cover the purchase, these will be used
primarily to make a payment. If the account balance is not
sufficient, the primary payment method will be used (e.g. a
credit card). If this fails, the backup payment method will
be used.
A single billing agreement covers all active services and
will be used on all services where it is set as the default
payment method in our systems. You understand and agree that
by establishing a billing agreement, you are allowing
automatic payment of your service invoices and manual
payments with your consent. A billing agreement may be
cancelled or revoked at any time, either by you as a user
via the PayPal website, or by opening a ticket asking you to
revoke the billing agreement.
If for any reason you (the customer) feel that you are not
satisfied with your purchase, or for any other reason wish
to cancel it, you can do so by submitting a support ticket
via the client area. In the event of a refund, access to
your host account will be suspended immediately once the
refund is processed, and all files associated with that host
account will be permanently deleted. It is therefore
recommended that you back up any important files that you
may need before requesting a refund.
Refunds are not available unless special circumstances
arise. These special circumstances may include (but are not
limited to) prolonged downtime, degraded performance, severe
lack of support for the service, or pending investigation of
fraudulent payment. These are assessed on a case-by-case
basis, and the final decision is up to us.
To prevent abuse of this service, the money-back guarantee
can only be used once per client. If you (the client) decide
to use this clause and then register for a service at a
later date, you waive your right to the money-back
guarantee.
In the event that the customer has been paying for an
extended period of time, the customer may be entitled to an
estimated refund. This will be assessed on a case-by-case
basis and the decision will be made by SweHosting.
Please note that any costs related to the payment processor,
or the cost of completing a transaction with the payment
processor or provider, will not be refunded.
Please also note that any misuse of the service or breach of
these Terms of Use will invalidate your right to a refund.
Upon termination, your right to use the Service will cease
immediately. If you wish to terminate your account, you can
simply stop using the Service by submitting a cancellation
request in the Customer Area.
SweHosting reserves the right to terminate or suspend your
account immediately, without prior notice or liability, for
any reason whatsoever, including without limitation if you
violate the Terms.
SweHosting uses FraudRecord to screen new orders for past
fraudulent activity and report existing customers who
violate our Terms of Service. In the event of a violation,
you may be reported to FraudRecord for misconduct using
non-identifiable anonymous information.
We also use MaxMind's order processing services. MaxMind
uses several methods to verify the authenticity of an order.
In the case of high-risk purchases, you may need to provide
a scan of a government-issued ID, and in very rare cases,
the credit card used for the purchase. Failure to meet these
requirements may mark your order as fraudulent, which may
result in it not being processed and reported to FraudRecord
as potential fraud (see above).
Unmanaged OpenVZ/KVM virtual private servers are not backed
up by default. The user has the option to purchase a backup
add-on to enable full container/virtual machine level
backups. These backups are performed, with the backup add-on
active, on a weekly basis with four weeks of retention.
Managed OpenVZ/KVM virtual private servers are backed up by
default.
Due to the nature of KVM virtualization, the backup process
can make the virtual private server offline for a period of
time usually no longer than ten minutes when it generates
the backup. Potential downtime created by backup generation
will not be held against SweHosting or counted towards the
service level agreement. OpenVZ servers are not normally
restored offline during the backup process. The user can opt
out of backups if he or she wishes. The user may also
replace any included or purchased backup add-on with an
equally priced backup storage option.
SweHosting makes no warranty, expressed or implied, as to
the condition, completeness or availability of any backups
or data stored on our systems. SweHosting will attempt to
provide uninterrupted, timely and secure services (except
for scheduled maintenance or other problems beyond
SweHosting's reasonable control), but makes no warranty or
guarantee to do so. All services are provided on an "as is"
and "as available" basis.
SweHosting uses CloudLinux to actively monitor and limit
resource consumption on hosting platforms. This is done to
provide a stable and fast platform for all users and to
avoid users degrading the performance of others.
Users must not consume 15% or more of system resources for a
period longer than 60 seconds. Users may not run any type of
search engine, web indexer or web spider. Users may not use
any software that interfaces with IRC or an IRC network.
Users may not run any torrent application or tracker.
Use of more than 500,000 inodes on all shared accounts may
result in termination of your services. Unless you exceed
this number, you will always receive several warnings before
taking any action. Please note that a file (an image, an
email, etc.) counts as one inode.
Virtual private servers have fully dedicated resources in
terms of RAM, disk space and bandwidth. However, CPU core
usage, I/O usage and network speed usage are not tightly
constrained and therefore follow a fair share policy. We
reserve the right to immediately suspend or terminate any
server found to be abusing any of these resources. We will
usually issue several warnings before taking action - but
platform performance and stability is considered the highest
priority.
Our backup services use a fair bandwidth and I/O usage
policy. Should a user demonstrate what SweHosting considers
to be abnormal usage patterns that indicate that service
levels may be dropping, SweHosting may agree to contact the
user and provide a 48-hour window to resolve the issue.
Bandwidth usage shall never exceed three times the plan
space purchased in a single month.
SweHosting guarantees a 99.9% uptime calculated on a monthly
basis. If you discover that your uptime is less than 99.9%,
you can get credit for the downtime. The credit is at
SweHosting's sole discretion. Each instance of downtime is
carefully investigated so that any intermittent problems can
be addressed. Please note that third-party monitoring times
do not count as evidence of downtime, as they may report
downtime due to poor routing or local DNS issues.
On virtual private servers, uptime is heavily controlled by
the user and the installed software. Our responsibilities
include ensuring that the allocated resources are available,
as well as ensuring network connectivity and physical server
health. Any downtime caused by software or configuration
installed/executed by the end user disqualifies the use of
SLA terms.
Backup services are excluded from the standard time
guarantee due to the increased level of maintenance required
to keep these services afloat. Although the actual
availability of these services is typically much higher, the
uptime guarantee is reduced to 95%, calculated on a monthly
basis.
To request credit for downtime, please open a support
request to the billing department, along with any
justification or proof of said downtime.
Resellers are responsible for providing support to their customers. SweHosting takes no responsibility, nor do we provide support for our resellers' customers. Any support requests that require assistance from SweHosting must be made by the reseller from their own customer account. The reseller also takes responsibility for all data and content stored or transferred under their reseller account. The reseller also takes responsibility for the actions of their customers. SweHosting will hold the Reseller responsible for any actions of its customers that result in a breach of the law or the Terms of Use.
SweHosting reserves the right to make resources available, as well as change the price listed on swehosting.se or other outlets.
As a user of our services, you are fully responsible for the
installation and operation of any scripts or applications on
your service. We are under no obligation (although we often
try) to troubleshoot or provide support related to faulty
scripts or applications. You are also responsible for
maintaining the security and updates of all installed
applications.
On our Managed VPS plans, we provide Core Management. Our
definition of Core Management includes initial setup and
hardening of the server, as well as reactive support for OS
or system configuration issues. We actively monitor the
status of your server but do not proactively monitor usage.
The end user must notify support for issues requiring
assistance.
SweHosting may disclose any subscription information to law enforcement authorities without further consent or notice to the subscriber upon lawful request by such authorities. SweHosting will attempt to ensure that the request is lawful and that there is a basis for such request prior to disclosure of such information. However, we will cooperate fully with law enforcement authorities.
In no event shall SweHosting or its directors, employees, partners, agents, suppliers or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses arising out of (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of a third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or modification of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been advised of the possibility of such damages if any remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your own risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. SweHosting by its affiliates, subsidiaries and its licensors does not warrant that a) the Service will operate uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service will be free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. However, SweHosting strives to maintain a very high standard of our Services. For specific information about our SLA in the event of disruption, please refer to the appropriate sections of these Terms of Service.
By using our services, you accept binding arbitration. If any disputes or claims arise against SweHosting or its affiliates, such disputes will be handled by an arbitrator of your choice. All decisions made by the arbitrator are binding and final. You are also responsible for all costs associated with or related to such arbitration
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a major revision is made, we will endeavour to give at least 30 days' notice before any new terms come into effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after these revisions have taken effect, you agree to be bound by the revised terms. If you do not agree to the new terms, stop using the Service.
